Privacy / Legal

 

Effective Date: [04/28/16]

 

Our Commitment to Privacy

At Ricos, we are committed to ensuring that we protect the privacy of our customers. We will do our best to ensure that any private information you provide us or that we collect as a result of your visit to our website is treated appropriately. This privacy policy explains our principles and procedures. This privacy policy does not apply to websites, software applications, and other online properties and services owned or operated by Ricos outside the United States of America or those owned or operated by third parties.

The Information We Collect About You

When you enter our website, we automatically collect and store certain information, including, but not limited to, the following information: your IPA (Internet Protocol Address) and domain name, the type of browser and operating system you use, the time of your visit, the pages of our site you visit, information obtained through cookies and other technologies, and app data usage (“Non-Personal Information”).  In addition, we may collect Non-Personal Information when you interact with us through social media platforms or use one of our hashtags.

If you register with us, sign up for a newsletter, participate in a promotion or event, submit a recipe, fill out an online survey or make a purchase online, we may collect additional personal information, including, but not limited to, your name, email address and mailing address, telephone number as well as your product preferences and credit card and debit card information (such as for online purchases), as applicable (“Personal Information” and together with Non-Personal Information the “Information”).

Please note we may also collect Information from you from sources such as public databases, joint marketing partners, social media platforms and from other third parties.

Cookie Usage

In order to provide you with customized service, we make use of “cookies.” Cookies are essentially files that help us identify your computer and respond to it. You may disable cookies on your own computer; however, the functionality of our website may be limited unless you enable cookies.

How We Use Information

Non-Personal Information is used for administrative and technical purposes. For instance, we may use it to count the number of visitors to our site, and determine the most popular pages. We may also use it to review types of technology you are using, determine which link brought you here, assess how our advertisements on other sites are working, and to help with system maintenance.

We use Information contained in your emails only for the purpose of responding to those emails. If we ask you to fill out any forms or surveys, we will use the Information we receive only for the specific purposes indicated in those forms or surveys.

We may also use Information to complete and fulfill your purchases, provide you with customer service, present you with coupons and other offers, to send you marketing information and offers that may be of interest to you, and whenever it is deemed necessary under applicable laws or to comply with any legal process or request from local, state or federal governmental authorities, including any such authorities outside the United States of America.

Your Information may be disclosed, as necessary and permissible by law, to our third party service providers, our subsidiaries and affiliated entities.

Your Right to See and Correct Information

If you wish to see the Information we collect about you or if you feel such Information is incorrect, please contact us or send any corrections to us as provided below under “Contact Us”. We will either update your Information or include your correction with any Information we store or use.

Your Right to Opt Out

If we are collecting Information about you that you do not wish us to have, use, or share, you may “opt out” by contacting us as provided below under “Contact Us”.

Children’s Policy

We do not knowingly collect information from children under the age of 13. We delete any information that we discover has been provided by children. We do not include any information on this site that we consider unsuitable for children, but we cannot guarantee the content of any linked research sites we may list.

Security Issues

—Generally

We make every effort to protect the integrity of your Information. Any Personal Information you enter into online forms or survey will be encrypted to ensure it remains private. We limit the right of access to your Information to employees that need to use the Information to respond to or process your request or transaction. We also take industry standard measures to protect our sites from malicious intrusions or hacking.

—Phishing and Pretexting

As you know, consumers are increasingly targeted by unscrupulous persons attempting to acquire sensitive personal or financial information, by impersonating legitimate businesses. We will never send you an unsolicited email or other communication requesting your private information. If you receive a communication directing you to enter your personal information, please disregard the instruction and contact us immediately.

How to Contact Us

If you have questions about this Privacy Policy, please contact us as follows:

  • By email: privacy@ricos.com
  • By telephone: (210) 222-1415
  • By fax: (210) 226-6453
  • By mail or in person at: 830 South Presa St., San Antonio, Texas 78210

 

This Privacy Policy is subject to change at any time.  The Effective Date at the beginning of this Privacy Policy indicates the date when it was last revised.

 

 


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